Terms & Conditions

Terms of website use:

This terms of use tells you on which you may make use of our website www.glamexperts.com (our site), also www.glamexperts.co.uk  whether as a guest or a registered user. Use of our site includes accessing, browsing, or registering your business to use our site.

Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site. We recommend that you print a copy of this for future reference.

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms of use, you must not use our site.

Other applicable terms:

These terms of use refer to the following additional terms, which also apply to your use of our site:

Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Our Acceptable Use Policy which sets out the permitted uses and prohibited uses of our site. When using our site, you must comply with this Acceptable Use Policy.

Our Cookie Policy, which sets out information about the cookies on our site.

If you register on our site, our terms and conditions for sellers www.glamexperts.com/sellingwithus or our terms and conditions for buyers www.glamexperts.com/termsandconditions will also apply to you.

Information about us:

www.glamexperts.com is a site operated by Glam Experts Limited ("We").  We are registered in England and Wales under company number 10456119 and have our registered office and main trading address 429 Greatwest Road, Hounslow, England, TW5 0BY

Changes to these terms:

We may revise these terms of use at any time by amending this page.

Please check this page from time to time to take notice of any changes we made, as they are binding on you

Changes to our site:

We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that our site, or any content on it, will be free from errors or omissions.  In particular, we do not guarantee that any reviews or ratings posted on our site by other users are accurate or impartial and we accept no liability for the content of any such reviews or ratings.

Accessing our site:

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our site. 

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them. 

Your account and password:

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at info@glamexperts.co.uk

Intellectual property rights:

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us.

No reliance on information:

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely, and all opinions and views expressed on our site are subjective and personal to the person(s) who made them. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

Limitation of our liability:

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

use of, or inability to use, our site; or

use of or reliance on any content displayed on our site.

      If you are a business user, please note that in particular, we will not be liable for:

loss of profits, sales, business, or revenue;

business interruption; 

loss of anticipated savings;

loss of business opportunity, goodwill or reputation; or

any indirect or consequential loss or damage.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Different limitations and exclusions of liability will apply to liability arising as a result of our supply of any services to you or your purchase of any products via our website, which will be set out in our terms and conditions www.glamexperts.com/sellingwithus or our terms and conditions for www.glamexperts.com/termsandconditions as the case may be.

Uploading content to our site:

Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy.

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to our site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such content for any purpose.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

All listed businesses can exercise their right of opting out of the Directory.

We will not be responsible, or liable to any third party, for the content or accuracy of any reviews, ratings or other content posted by you or any other user of our site.

We have the right to remove any review, rating or other posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use and Privacy Policy www.glamexperts.com/privacypolicy

The views expressed by other users on our site do not represent our views or values.


We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Linking to our site:

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use and Privacy Policy

If you wish to make any use of content on our site other than that set out above, please contact info@glamexperts.com

Third party links and resources in our site:

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. 

We have no control over the contents of those sites or resources.

Applicable law:

If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Prohibited uses:

You may use our site only for lawful purposes.  You may not use our site:

In any way that breaches any applicable local, national or international law or regulation.

In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.

For the purpose of harming or attempting to harm minors in any way.

To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards

To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).

To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use

Not to access without authority, interfere with, damage or disrupt:

  • any part of our site;

  • any equipment or network on which our site is stored;

  • any software used in the provision of our site; or

  • any equipment or network or software owned or used by any third party.

    Interactive services:

    We may from time to time provide interactive services on our site, including, without limitation:

    Review and ratings mechanisms; and

    Links to social networking sites, such as Facebook, Twitter and Pinterest,

    Interactive services:

    Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).

    We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.

    The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not foolproof. Minors who are using any interactive service should be made aware of the potential risks to them.

    Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

    Content standards:

    These content standards apply to any and all material which you contribute to our site (contributions), and to any interactive services associated with it.

    You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any contribution as well as to its whole.

    Contributions must:

    Be accurate (where they state facts).

    Be genuinely held (where they state opinions).

    Comply with applicable law in the UK and in any country from which they are posted.

    Contributions must not:

    Contain any material which is defamatory of any person.

    Contain any material which is obscene, offensive, hateful or inflammatory.

    Promote sexually explicit material.

    Promote violence.

    Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.

    Infringe any copyright, database right or trade mark of any other person.

    Be likely to deceive any person.

    Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.

    Promote any illegal activity.

    Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.

    Be likely to harass, upset, embarrass, alarm or annoy any other person.

    Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.

    Give the impression that they emanate from us, if this is not the case.

    Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

    Suspension and termination:

    We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site.  When a breach of this policy has occurred, we may take such action as we deem appropriate. 

    Failure to comply with this acceptable use policy constitutes a material breach of the terms of use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

    Immediate, temporary or permanent withdrawal of your right to use our site.

    Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.

    Issue of a warning to you.

    Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.

    Further legal action against you.

    Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

    We exclude liability for actions taken in response to breaches of this acceptable use policy.  The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

    Changes to the acceptable use policy:

    We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.

         Our liability if you are a consumer.This clause only applies if you are a consumer:

        Personal information submitted to us via this website will be used for the purposes specified in  this                          policy or in relevant parts of the website.

        We may use your personal information to:

a.administer the website.

b. improve your browsing experience by personalising the website.

c. enable your use of the services available on the website.

d. send you goods purchased via the website, and supply to you services purchased via the website.

e.  send statements and invoices to you, and collect payments from you.

f. send you general (non-marketing) commercial communications.

g. send you email notifications which you have specifically requested.

h. send you [our newsletter and other] marketing communications relating to our business [or the businesses of carefully-selected third parties] which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (and you can inform us at any time if you no longer require marketing communications.

i.  provide third parties with statistical information about our users – but this information will not be used to identify any individual user.

j. deal with enquiries and complaints made by or about you relating to the website.

k. keep the website secure and prevent fraud.

l.verify compliance with the terms and conditions governing the use of the website [(including monitoring private messages sent through our website private messaging service  Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us

Your privacy settings can be used to limit the publication of your information on the website. You can adjust your privacy settings by contacting us on info@glamexperts.com

 We will not, without your express consent, provide your personal information to any third parties for the purpose of direct marketing.

All our website financial transactions are handled through our payment services provider, [Worldpay] You can review the [Worldpay] privacy policy at [www.worldpay.com]. We will share information with [Worldpay] only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.


We may disclose your personal information to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this privacy policy.

We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this privacy policy.

In addition, we may disclose your personal information:

(a)        to the extent that we are required to do so by law;

(b)        in connection with any ongoing or prospective legal proceedings;

(c)        in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

[(d)      to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and]

[(e)       to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.]

Except as provided in this privacy policy, we will not provide your information to third parties.

Security of your personal information:

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure (password- and firewall-protected) servers.

You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping your password [and other login details] confidential. We will not ask you for your password except when you log in to the website.

Your rights:

You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:

(a)        the payment of a fee (currently fixed at GBP 10); and

(b)        the supply of appropriate evidence of your identity [(for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address)].

We may withhold such personal information to the extent permitted by law.

You may instruct us not to process your personal information for marketing purposes[, by sending an email to us]. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

Data controller:

The data controller responsible in respect of the information collected on this website is Glam Experts.


The Seller's attention is particularly drawn to the provisions of clause 3

1. The Application shall only be deemed to be accepted when Glam Experts issues written acceptance of the Application by email at which point and on which date the Contract shall come into existence (Commencement Date).

2.Following acceptance of the Seller’s Application, and subject to receipt of the Seller Information to Glam Experts reasonable satisfaction, Glam Experts agrees to offer the services for sale in directory format via the Website and the Seller consents to Glam Experts using the Seller Information for this purpose.  cannot guarantee that any sale will be concluded in relation to the Products, and makes no representations or warranties to the Seller in this respect.  Glam Experts is under no obligation to offer for sale/ Directory listing all services which the Seller may propose, and will at its sole discretion select those Products it deems suitable for the Website.

3.Contracts for the sale of Products/ services formed through our site, are between you and the third party customer who contacts you through our site.  The relevant customer will contact you and will tell you the identity of each customer in question.  Where you sell services to a third party customer through our site in this way, we are not a party to any such contracts, nor do we possess at any time any services offered for sale by you through our site. The Terms applicable to those contracts can be found below and you agree that all sales of services made by you through our Site will be on the basis of those Terms.

(b)Provide the Seller Information (including images and product descriptions in respect of the initial Products to be offered for sale via the Website) to Glam Experts on registration.

4.The Seller further acknowledges and agrees that:

(a)Glam Experts has sole and complete discretion as to the look, feel and content of the Website, as well as in respect of the inclusion, omission, positioning, location and all other aspects of presentation of the Seller Information and the Products, and the right in its sole discretion to remove any Seller Information or Product from the Website at any time;

(b)Glam Experts does not offer the Seller exclusivity of presence on the Website, and that other Sellers may offer for sale Products or services that are similar to, or compete with, the Products.  It shall be the sole responsibility of the Seller to resolve with any other relevant Seller any dispute concerning the presence in the Website or the sale of any such Products;

(c)indemnify Glam Experts against all claims and proceedings and against all liability, losses, costs and expenses incurred by Glam Experts as a result of any claim made or brought against Glam Experts in respect of any loss, damage or distress caused by the Seller, its employees, agents or representatives in relation to unlawful or unauthorised processing, loss or destruction of or damage to, personal data.

(d) During the Term, the Seller shall maintain product liability insurance with a  reputable insurer of no less than £2 million for any one occurrence and no less than £2 million in total in any one year for any and all liability (however arising) for a claim that the Products are faulty or defective.  The Seller shall provide a copy of the insurance policy and proof of payment of the current premium to Glam Experts on request.     

(e)The seller will provide original images and Glam Experts will not be held liable for any copyrighted images

(f)Glam Experts shall under no circumstances whatever be liable to the Seller, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the Contract, the Products, the Customer Terms or any Customer Contract; and

(g)Glam Experts total liability to the Seller in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the total amount of Commission paid by the Seller to Glam Experts over the preceding 12 months.


The Website offers an online marketplace for the promotion and sale of services that are providing the Seller with the opportunity to promote its Products directly to visitors to the Website, who may purchase such Products online via the Website.

The e-commerce platform will be managed by Glam Experts.

The Seller and the services

Products and services submitted to Glam Experts for inclusion on the Website must have a minimum sale price of £5

All services submitted to Glam Experts for inclusion on the Website must be made or manufactured in the United Kingdom of Great Britain and Northern Ireland.  Without prejudice to the right of Glam Experts to terminate the Contract for breach of clause 2.1(d), if Glam Experts becomes aware that any Products are made or manufactured outside the United Kingdom of Great Britain and Northern Ireland (or Click British in its sole discretion suspects this to be the case) Glam Experts shall have the right to remove any such Products without prior notice and without liability.

All Seller Information is subject to Glam Expert’s prior approval, and appropriate copy, descriptions and images must be submitted to Glam Experts on a timely basis for approval prior to Glam Experts uploading it to the Website.

The Seller is responsible for reviewing on a regular basis the Seller Information as displayed on the Product pages and elsewhere on the Website, and must notify the Seller immediately in the event that any changes are required.

If the Seller itself uploads any information to the Website, then it does so upon and subject to these Conditions (in particular but without limitation the provisions of clause 2 above), and the Seller is solely responsible for such content and will immediately amend the information if requested by Glam Experts to do so.

Website profile:

Glam Experts shall take such steps as it considers appropriate in its sole discretion to enhance search engine optimisation of the Website to increase its online visibility.